The Deziner Haat has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection Program" for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.
Conditions for Returns or Exchange
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
- Products which you received in "Damaged/Defective/Broken" condition.
- Products not as per description/photo on the website.
- Products sent incorrectly.
No returns, refunds, cancellation or exchanges will be accepted for the following:
- Customized products and bulky items like furniture/statues/paintings/wall art.
- Made to order and custom stitched products.
- Jewellery and Accessories (including handbags, shawls, stoles wraps and others).
- Product sold during clearance, festival sale, discount offers and applied coupon.
- Matters arising as a result of Disclaimer on the item.
- No cancellation request shall be entertained after 24hrs of placing the order
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your return within 5 days of receipt of the product. Return request registered after 5 days of delivery shall not be entertained by The Deziner Haat.
Procedure for Returns or Exchange
- Go to your customer account at My Account section and raise your request with ease.
- If you face any difficulties while raising the request, you may simply email us at email@example.com
Shipping Charges for Return Orders
- All return shipping charges are non refundable and shall be deducted from the refund amount.
- We incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded.
- We normally provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup then you will have to self ship the product .
- All returning items must be carefully packed to avoid any form of damage
Order Cancellation by The Deziner Haat
Please note that there may be certain orders that we are unable to accept/fulfill and can be cancelled. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include but are not limited to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account. The customer agrees not to dispute the decision made by The Deziner Haat and accept The Dezinet Haat's decision regarding the cancellation.
Notwithstanding anything contained in this policy, The Deziner Haat reserves the right to reject any request for return, cancellation and/or exchange of any products without giving any reasons for the same. In such cases, products will be sent back to the customer at the original shipping address.
At The Deziner Haat, it is our endeavor to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore we ensure that every product you order is in perfect conditionand and that it reaches you within the stipulated time. Our Shipping Policy highlights the Process and Terms & Conditions related to shipping and delivery.
Shipping and Delivery Process
- Successfully placed orders will receive a confirmation e mail with the order details.
- If you do not receive an email please check your spam folder or contact us for confirmation.
- Once the order is shipped you shall receive an e mail confirming the same.
- Please ensure you check the details of the shipment by login into your Account.
- Our Delivery Partner shall attempt to deliver the package twice before returning it to us..
- If you need any assistance with your order please contact us at firstname.lastname@example.org
Shipping Terms & Conditions
(+91) 989 997 0409CONTACT US
- All orders above Rs.1000 are eligible for Free Shipping.
- COD is offered free of charge to selective destinations.
- The estimated Dispatch Time is indicated for each product.
- The estimated Delivery Time commence from the date of Dispatch .
- Once the order is Dispatched it takes approximately 5 to 7 Days for Delivery
- The estimated Dispatch Time may vary as per the Order Type
- The Made to Order and Custom Orders take approximately 4 to 6 Weeks for Dispatch.
- Please provide your complete & accurate address including pin code and mobile number.
- The delivery timeline may be impacted due to unforseen circumstances